Unbelievably bad customer service – Acorns: Invest Spare Change Review

I had previously linked another bank account with acorns checking. This account had been verified. When I transferred money to acorns, they deemed it suspicious and locked my account, preventing me from accessing over a thousand dollars of my own money. They said I needed to do a three way call with them and the other bank, and to call them. Every time I called I was placed on hold with wait times of over an hour. Email support was highly dismissive of my concerns. While the app and investment service work well I would definitely not recommend based on their consideration for their customers.
Review by mairiyn on Acorns: Invest Spare Change.