Don’t do it. – thredUP: Online Thrift Store Review

Don't do it!!! I would leave no stars if I could. I tried ThreadUp a couple of times and both times were not positive. The first time I tried a GoodyBox. I thought it was a fun, less expensive alternative to the otherclothing services out there (stitch fix, etc.) The clothes I received in my box were HORRENDOUS. I did the quiz. I liked some things on the platform to provide examples of my style. Not only that, but every piece of clothing looked like it had been pulled from a bin at Goodwill. It was rolled up in a ball and so wrinkled up it could barely lie flat. The items were not "gently worn" either. One sweater had a HUGE hole in the front. Like, ya couldn't miss it. I'm not adverse to holes in my clothes if they are in a place that doesn't scream at you. This most recent time I ordered a few things. They came in 3 shipments, which is fine, but the items that didn't fit are returned at a $1.99 restocking fee PLUS I PAY for shipping unless I want store credit. They advertise easy returns and my bad for not reading about the restocking fee AND the store credit part. But man, if I buy something that is not possible to try on, is seems like I should be able to return it at no cost. In the end, I will have lost about $20 for my trouble. I will never shop at Thred Up again, so I hope the $20 was worth it to them. Also, the platform recommends using the chat feature, but then no one comes on to chat. It's frustrating and bad business all around. And disappointing...especially when you are trying to do the right thing by shopping sustainably and economically.
Review by Denise Treadwell Smith on thredUP: Online Thrift Store.