Poor App UI, broken bikes, and unresponsive customer service – Lime - #RideGreen Review

While traveling in Berlin my partner and I decided to rent Lime bikes for the day via the group day pass, using the app for the first time. When I went to buy the pass, my phone crashed and in a rush to meet friends I must have purchased a one person day pass by mistake. We go about our day renting bikes (encountering several broken lights (illegal to ride in Germany) and flat tires) and accidentally rack up 75€ in fares for my partner (!!). There was no notification at the end of each ride letting you know what was charged, so we had no way of obviously knowing one bike wasn’t covered by the day pass When I contacted customer service to see if they could retroactively reduce the fare, they would not be work with me and did not respond to my specific questions (they copied and pasted a policy and gave me a discount on my next ride as a “courtesy”). 50% off my next ride is not helpful when my day of bike rides added up to the cost of a rental car. There are so many bike share app options - don’t waste your time with Lime
Review by laurah1738 on Lime - #RideGreen.