TERRIBLE DO NOT USE – Hopper: Flights, Hotels & Cars Review

I have had issues with Hopper in the past and found customer service to be helpful, so I continued to use it. Listen to me when I say DO NOT USE THIS APP!!! It continues to give me problems. I froze the price on 2 hotels and immediately found a cheaper price online. So I went to go unfreeze and the only option was to use the money towards another purchase. I was able to contact customer care BUT he was absolutely not helpful, kind, but not helpful. He listed off a ton of unwritten rules about the money! Now I can not get it back and although I can get credit, it will expire in less than a month??? Absolutely ridiculous and so disappointed in this app
Review by LizzieReis on Hopper: Flights, Hotels & Cars.