Absolutely trash – iFIT At-Home Workout & Fitness Review

I have iFit because we bought a rower and received a free year subscription. At first I was absolutely obsessed with the app and started using it for treadmill workouts (non Ifit enabled). About 6 weeks ago, the speed/incline for treadmill workouts stopped adjusting on the display (through my iPad) during a workout. I have to estimate, based in the instructor cues, what speed/incline I should be using. It’s so frustrating and annoying. To make matters worse, I’ve contacted customer service repeatedly and have had no response in over two weeks. I get that everyone is having staffing issues but that is absurd. When I’d previously contacted support about small issues their response was timely and helpful. I don’t understand why there’s a complete 180 in terms of service and app performance. I’m now trying the peloton app and will not renew Ifit.
Review by ap1315 on iFIT At-Home Workout & Fitness.