Broke my treadmill and no support – iFIT At-Home Workout & Fitness Review

I tried to update the firmware on my treadmill (as advised by the app), but halfway through the update the app said ‘unable to update’. Now I can’t get my treadmill to turn on or work at all. The only way to contact support is through the app, waiting times were 2+ hours, and the app kept timing out and making me resubmit my issues from the beginning all over again. Now I have a worthless hunk of metal in my basement. I never should have tried to connect the app to my machine.
Review by ValerieB4242 on iFIT At-Home Workout & Fitness.