Terrible experience – My Verizon Review

When trading in my phone for a new 13 pro max I was asked if the phone was damaged. I answer that the screen was cracked. I was then told it was still eligible for trade in. At checkout I was told it was not eligible. Very confusing and would be nice to deal with humans. Very poor communication and poor experience. I may cancel everything and give AT&T my $400 a month.
Review by Dewahne on My Verizon.