No One There – Expedia: Hotels, Flights & Car Review

What gives? Where is Expedia‘s customer support? There is only one automated phone number-Good luck navigating it. It takes an hour to three hours in a hold queue for them to call you back. I was sent an email that I had a flight credit.Why did I have a flight credit? Because Expedia.com canceled my flight and I was stuck in another state. I had to check in with the airline to find that out and rebook a flight back home. Fast forward and I went through the phone tree to find out why I could not book my credit flight online. After an hour and a half, Expedia called me back and said that the credit was with the airline. After I called the airline they said it was with Expedia. After another 2 1/2 hours on hold, I was told by the customer service agent “Grace” (who has no Employee ID or department title other than that name) that there was nobody else that she could transfer me to. No fraud department. No complaint department. No management team. No supervisor. No sales. No one. I finally ended up booking with another agency for almost $100 less than what I was finding on Expedia‘s site. I will never use Expedia.com again.
Review by ABARuphert on Expedia: Hotels, Flights & Car.