Scams and Terrible Customer Support – Mercari: Buying & Selling App Review

Trying to get a refund from this app seems almost impossible! Had an item that was marked as delivered but ring shows that no delivery was made that day. So either the item was mailed to the wrong address or I was given the wrong tracking number. Nonetheless, the seller is unresponsive to any and all of my messages. Support has not responded to any of my messages since Friday. All around, this is a shady platform. I would suggest trying grailed, which at least has a responsive customer support; or stockx, which verifies the authenticity of each item before releasing payments to sellers. Horrible experience. Horrible platform. Horrible company.
Review by Ezzatollah ?? on Mercari: Buying & Selling App.