NEVER BOOKING WITH THEM AGAIN – Expedia: Hotels, Flights & Car Review

I can officially say I am done using Expedia for booking flights. The hastle I had to deal with due to covid and having to change my flight was not worth saving $5 compared to other sights. I purchased cancellation insurance and they still made it impossible to change my flight, they told me I was incorrect about my flight being cancelled due to weather when it really was. And on top of it all when attempting to change flights, when I contacted customer service they told me to refresh my page and I instantly saw the price jump up $100. Along with all that there customer privacy is terrible, when on hold I was able to hear other customers account information and I assume others must have heard mine as well. And I was on the phone for almost two hours just to be told the same things from someone higher up. Not worth saving $5 to deal with this app or company.
Review by Devyn (girl) on Expedia: Hotels, Flights & Car.