Bots and auto renew, no real support – Noom: Healthy Weight Loss Review

I subscribed (about $23/month) and tried Noom for several months. I was religious about it as I was determined to lose the weight (still am). I had mild success in the beginning, which was nice. The weekly check-in from my support “person” was nice and encouraging. But a month or so into it I plateaued then started gaining weight even though I was eating healthy, nutritious food and exercising. This was when I reached out to my support “person” for guidance. I put “person” in quotes because the responses I got were vague, held no valuable information and seemed like a canned response you’d get from a bot. I really tried with my support person, we went round and round in circles. I continued on for another month with no more success and then found Wondr (it was offered for free from my insurance company). Wondr doesn’t pretend to have live support but they do have hundreds of videos from actual doctors and nutritionists with very real, valuable information and support. Six months after giving up on and not using Noom, I was charged $180 for renewing for 8 months. I tried to cancel and get my money back but they refuse to reverse any charges. Moral of the story is Noom has no valuable information or support unless you enjoy canned responses from bots.
Review by C0lie on Noom: Healthy Weight Loss.