Don’t use this app…. – Instacart-Get Grocery Delivery Review

I’ve tried using Instacart twice and both times were awful. The first time I used it, I ordered from BJ’s Wholesale. I had to order at least $30 worth of stuff to get to a promotional free delivery. The shopper only picked the light items and left the two cases of bottled water that I had ordered, claiming they were out. Upon calling the store, I was informed that they had two full skids of the bottled water right out front of all the bottled water. I was told I was going to receive a credit to use next time and that this type of thing never happens. Today, I used the app again to order some things. I literally ordered 2 packets of taco seasoning, 2 seasoning shakers, a container of raspberries, a bag of carrots, and two things of fresh spaghetti. What I received was a bag of carrots and a container of raspberries. The shopper literally only went 20 feet into the store. I finished the job I was doing and ran over to the store during the incoming snow storm. (I literally only tried it again because I was fixing a fence and prepping my snowblower. ) The store had everything that the shopper said they didn’t have except for the fresh pasta. I took pictures of everything and emailed Instacart. I spoke to an associate over the phone once again. I was told they would give me a credit for the next time. I asked for a supervisor and was told one would call me back soon. As of 4 hours later, no call. They charged me a service fee that they are refusing to refund even though they acknowledge that they didn’t provide the service I was paying for.
Review by G0DFTHR on Instacart-Get Grocery Delivery.