Worst site and app but great customer service – Amtrak Review

Apologies for the harsh words but this is the WORST online I have ever experienced-site and app It has been a horrible user experience for years. It’s not intuitive. My hope was that it would have improved over the pandemic. It’s the total opposite of your live customer service reps who are simply amazing. Unfortunately as the app and site don’t work well I have had to call customer service quite a bit. They are absolutely wonderful. Consider hiring an online expert to improve your user experience
Review by syd stinson on Amtrak.