Host cancelled didn’t get $270 fee back – Vrbo Vacation Rentals Review

My host cancelled 6 days before our trip because another family got covid in the house we were supposed to rent. She said if I cancelled she would issue a full refund, well she didn’t refund the $270 service fee and now VRBO is saying I have to reach out to her to get it. What is the point of booking through VRBO if there is no protection!
Review by Awlalakeplacid on Vrbo Vacation Rentals.