Pickup from a closed restaurant? – Postmates - Food Delivery Review

1. Order from what is a clearly a ghost kitchen 2. Drive to it 3. On my way get notice that my order is ready 4. Have a terrible time finding it (begins a building in a food trailer) 5. Find it and ask for order 6. Get told kitchen has been closed for over an hour (“on pause”) because they ran out of key ingredients 7. Can’t request refund for order because it “hasn’t been picked up yet”. How did the postmates app notify me that the order was ready if the kitchen is literally not accepting or completing orders. The only person there was doing dishes and clearly not accepting orders or updating order status. And the fact that I can’t even get the order cancelled/refunded is just salt in the wound. It’s like postmates just makes up status and hopes it will turn out ok.
Review by Biggie JPC on Postmates - Food Delivery.