Frustration! – Safeway Deals & Delivery Review

I am new to Safeway pick up and learned the hard way that you have certain unwritten rules. After setting a pick up day and time, the app said I could make changes before a certain time, which I did, doubling the size of my order. Little did I know that doing so would change my pick up date! Two wild goose chases later, I finally figured out what was going on. I was sooo upset! If your app made it clear what would happen if I made such changes to my order, I would have known. And why did it say I could still make changes if that wasn’t the case in the first place? Also, the guys answering my calls after my arrival were clueless on both days and that didn’t help. I have now scheduled my arrival for Friday and will check before driving several miles to the Albany store for the third time. I’m on the verge of becoming a FORMER Safeway customer. Walmart has NEVER done this kind of thing to me, ever, and I’ve never had to wait two days to pick ip an order. My pick up orders from them has always been pleasant, flawless, courteous and next day pick up service. I expected the same from you, Safeway!
Review by Lighthouse Keeper 2 on Safeway Deals & Delivery.