wish it was better – Care/of Review

i really liked care/of and the vitamins they provided. i however faced some financial difficulty and had to push my subscription back. without realizing, i forgot to push it further once december came and they charged me. i immediately contacted that i needed my order cancelled and money returned. i received a quick message back that i would receive a refund within 5-10 days. after two weeks, i never received my refund and triple checked my bank statement to confirm. i reached out to care/of not once, but THREE times, with no response. once i finally stated that i was cancelling my subscription and going to write a review, i suddenly received an email stating that they were apologetic and raised my refund issue to customer care. i’m just really disappointed, i actually liked this company.
Review by shaimariel on Care/of.