Poor Customer Service – Postmates - Food Delivery Review

I ordered a meal for my family which was delivered to the wrong address. Postmates chat auto replied that they would make sure my order was refunded eventually. They told me they could not help me resubmit my order wouldn’t help with delivery fee, there was literally nothing done to remedy the situation and now I have two very hungry kids and nothing to feed them. They went so far as to advise that I not order food from the same vendor when it was in no way shape or form the vendors fault. They also said they would take disciplinary action if the delivery driver was “found guilty”. What?! Of a mistake? I don’t need the poor driver disciplined. I need someone to make this situation better and rush me the food I ordered. To top it all off when I asked if the responses were automated and if I could speak to a supervisor they didn’t respond at all. I’m livid. All for nearly $20 of service fees, taxes, and delivery fees before I tip the driver. Really Postmates?
Review by Laur5 on Postmates - Food Delivery.