Pending holds on my account problem – OverDrive: eBooks & audiobooks Review

I placed an ebook on hold, and my Overdrive app account shows I’m 1 of 1 with a wait time of two weeks. It has been at this status for four weeks now. I called Phoenix Public Library and was told that someone could have suspended their hold, which for some reason delays me from being able to check it out? Also told that they show four holds pending, not just the one I see on my account. I did not pend this hold. They said to contact you. Would appreciate a reply. Thank you.
Review by Mysolitaire on OverDrive: eBooks & audiobooks.