Customer service – HSN Shopping App Review

I can’t emphasize enough how frustrated I was every time I tried to find out what happened with an order I originally placed back in November. After weeks of waiting on tracking, it never showed that it was shipped out. Then it was returned. Customer service first told me that the outside vender ships out in bulk and that was why the tracking didn’t show movement. Then when it was returned for no apparent reason, I was told I would have to reorder which I new meant that it would not arrive in time for my grandsons Christmas. But once again , it didn’t arrive on December 27. Again tracking didn’t show anything after labeled. I also recieved a e mail stating there was a delay on the shipping but that I would recieve it shortly. Days later I recieved an email to see if I was happy with my product from HSN. This prompted me to call to see the status as my grandsons had not recieved the neck pillows yet. When I called again after the first of the year I was put on hold then disconnected. When I looked back on status, it suddenly showed returned again. Besides being disappointed at not getting the Buccaneer neck pillows, I have worked customer service all of my working years and have never had such horrible service. I will NEVER buy anything from HSN again.
Review by one star too many nana on HSN Shopping App.