Thieves, Liars but sometimes a good walker… Buyer Beware – Wag! - Dog Walkers & Sitters Review

I have been using Wag for four months. I work as a teacher and live alone with my Husky, so I am sometimes too tired to take her and she becomes restless without two weeks each day. While I have found one great walker, sometimes, when she is unavailable, I am forced to use whoever this app assigns. Over the winter break, I needed to travel, and wag assigned me a sitter who was unresponsive. I asked my neighbor to watch her instead, but at the last minute, wag assigned a new sitter. This sitter seemed to do a good job with Elsa (she took video of her and texted me once a day). But when I got home, not only did Elsa have extra meals in the fridge (implying she did not eat for more than a day) but I was missing $20 worth of batteries, four rolls of toilet paper, four rolls of paper towels, and more. I emailed customer service and they have called me twice during work hours, leaving a number that sends me to their automated service. Additionally, I will occasionally hire a walker when I am home or get a call saying they cannot access the home or listing some other problem (so far this has only happened if the weather is poor… raining or below 15 outside). The walkers have claimed I do not have a leash, the box doesn’t work properly, etc. To try to get out of the walk! While I have found one walker who is consistent at recording walks and who does a great job, it just isn’t worth it to use a whole service for this. I’m going to try next door or ask around (which I should have done in the first place.. I just needed this service because I just recently moved to the city). Anyways, be aware “vetted” is a loose term for these workers. Try to just hire someone you know instead.
Review by JuanAM16 on Wag! - Dog Walkers & Sitters.