App need improvement – Forever 21 Review

I love how easy it is to use the app. And love affordable nice clothing. Here are the issues: 1) Why you don’t provide specific sizing chart for each item. Each clothing is unique and has its own sizing but what is provided is a general one for all. It is not helpful at all. Most of us already know our size but the sizing of the product is different one from another. For example I have dresses which all fit me the same but sizing on them is in range of S, M, and L. How a customer supposed to know what sizing for each specific new product is if its chart not included. I order a shirt and a jacket both size S. The shirt is toooo big while jacket fits well. If specific sizing was provided I would know that shirt runs big and I should order lower sizing. 2) I tried to write reviews for the clothes I purchased and I am not seeing the option to write a review on the app!!! Where it is? Is there this option in the app? If not so why? If yes so it is hiding and you should make it easily available because reviews help a lot for our decision making and sizing. 3) Why I am not seeing a return option in the app you should make it easier for the customers to apply for returns This makes customer to purchase easily for the next time knowing if it won't fit will it be easy to return.
Review by edgeligh on Forever 21.