Frame reuse policy – Warby Parker Review

Warby Parker’s new policy that prohibits the reuse of frames for a new prescription is indefensible. I was given the explanation that a used frame might subsequently break and would cost Warby Parker due to the frame guarantee. If a policy change needed to be made, which I assert it did not, then the change could simply be to not warranty used frames, instead of refusing to place new lenses in them. This is an unnecessary and absurd additional cost for those of us who have perfectly usable frames. This policy has caused this to be the last time I use Warby Parker for my eyeglasses needs.
Review by Drprebs on Warby Parker.