App actually has no idea when order is done – sweetgreen Review

The app is just guessing when an order will be done, but it’s not linked to any system on the ground that tells it what’s actually going on. I waited ten mins at a sweetgreen for my order that was complete, and they kicked out everyone waiting since it got too crowded (they were understaffed) and told us to wait outside, and meanwhile the app is asking me how my meal was lol. And no ability to ask for a refund if they mess up like that?!
Review by Kaj_Z on sweetgreen.