Customer Service!! – Warby Parker Review

I don’t often write reviews but I felt this was deserving. I’ve gotten glasses from Warby Parker since I was a junior in high school and I’m now a year away from being 30. I got my 1st pair before they had brick and mortar stores. I’ve always loved their unique frames and price point. I have also only upgraded my frames due to vanity and not because they broke. I wear glasses 80% of the year so my glasses get thoroughly beat up. I’ve never broken a pair. I had a seizure (while wearing my glasses) and cracked my head open but my glasses still held up! Ok so now the real review :) This is in regards to their customer service. I recently called to pay to upgrade shipping to expedited. None of my cards were going through and it was clear there was a problem on their end. Instead of the rep asking me to call another time/day, she did a courtesy upgrade so I didn’t even end up paying for it. I wish I remembered her name! She was awesome! I also love their new replacement policy. Formally, they’d replace the lenses for free but now they replace the entire frames once during a 2 year period. It might be a year, but regardless, this is an example of really treating customers properly. I’m a Warby Parker Stan for life. I always suggest them to anyone who asks me about glasses. And I always get compliments on my glasses!
Review by Single black male on Warby Parker.