Feeling ripped off – Uber Freight Review

App works perfect and is seamless well done. Uber freight as a company on the other hand is questionable to say the least. We’ve been doing business with Uber freight for over 3 years now and have had a lot of ups and downs with this freight brokerage. This is the final straw that breaks the camels back… we completed a load on nov 22, 2021 Carson, CA to Moreno Valley, CA and occurred detention. Promptly followed all procedures and requirements to obtain detention(report immediately, have clearly marked in and out times, use app during load and upload paperwork with 24hrs). We were paid fully on Nov 23, 2021 line haul + Detention. On Nov 30, 2021 we were charged back $193.33 in detention without a call, text, email, or any notification! We keep getting the same response that a manager will reach out within 24-48hrs… it’s been over a month…. And still no response, text, call or email as why they deducted -193.33. I have asked to speak to a manger directly or anyone higher up and Uber says they don’t have the tools and are unable to get connected directly with a supervisor…. that we would have to continue to wait for them to reach out to me…. Since then i have spoken to at-least 9 different people on 9 different occasions calling every 2-3 business days to check the status. Come on Uber! Your playing with fire! Burn one, burn all… truckers talk!
Review by topgunflightschool on Uber Freight.