Poor customer service – Wag! - Dog Walkers & Sitters Review

I have been using wag for a couple years now and it has always worked great. I went out of town and a walker lost my house key, which prevented others from checking in and taking care of my animals. Customer support was really good in the beginning about contacting me, but there was no follow up. This happened on a Saturday, I let them know I needed to find a resolution to this case ASAP as I was out of town and they said they would have someone call the next day. No one did. I called the next week and they said they would have someone call me back. It’s been weeks now and no contact. Not only was I fully charged for the walk, I had to pay to get a copy of my key set done again. I was at an important event and the phone calls do deal with this “emergency”, were a large inconvenience. I’m glad I was in a place to pick up the call because I was told if I didn’t and they couldn’t get into my house, they would have boarded my dog overnight (or potentially days until I got back from my trip?) I’m very disappointed in the company.
Review by wldntuliktokno on Wag! - Dog Walkers & Sitters.