App doesn’t give complete directions – U-Haul Review

I arrived 2 hours after my pickup time using the 24/7 self help service. It wouldn’t work and the uhaul phone customer service wait was 2 hours and 42 minutes. It doesn’t tell you ANYWHERE that if you change your time the app pickup process will work. The office was closed and it took many trials to figure it out. Would be MUCH EASIER if you just told people that.
Review by sblisa on U-Haul.