Great customer service – Amtrak Review

I don’t usually write reviews for apps but lately I’ve really had a very pleasant experience booking with Amtrak. I’ve had to make more plans or adjustments to my trips than I thought I would have, due to Covid, and the user experience has been a real surprise. The app itself works great and when I needed to change the starting point of my journey, I used the chat function and Luke was very helpful and efficient in making the change. I was really surprised in the best way—y’all have figured it out!
Review by Roox13 on Amtrak.