Absolutely horrible experience – U-Haul Review

The app was so slow and took us 45 minutes to complete check in process. By the time we were “approved” (which- there is no heads up that you will need someone on standby to verify your existence or to bring your passport), the office was opened and we could have just started there. Additionally, the app instructed us to go to the office to get a key!!! How would we have gotten the key if the app had worked in a timely manner?? Also the app gave us the wrong truck, which we had already moved all our supplies into, so we had to move everything out and into the correct truck. Oh, and we were on hold waiting for assistance the entire time… never spoke to representative. Also tried using the chat feature, which no one replied to my questions. Should have gone with Penske. Never will I use U-Haul again.
Review by tilshabfhwiab on U-Haul.