Sold a fake item, money not returned – Grailed – Buy & Sell Fashion Review

I’ve been on Grailed for 5 years now. I’ve heard stories of people getting sold fakes but i never believed it because Grailed “authenticates” all items before listing. I Bought a pair of “Undercover Jun Takahashi” combat boots from a popular user +75 sales 4.5/5 Star rating seller. upon receiving them i realized they didn’t fit so i tried to relist them, in the app there is an option to repost any listing you bought, i relisted them under the same name and brand assuming they were legit. After having my listing taken down over 7 times i became suspicious of the boots authenticity so i took them for verification, within hours they were confirmed fake by experts AND grailed authenticators. I opened a paypal dispute and then asked the seller if they could refund me, they repeatedly offered me a partial refund (they didn’t want to pay to ship them back). Grailed did nothing to help the situation, all they did was refer me to paypal, who sided with the seller. Now im stuck with a pair of fake boots. I don't know what to even do at this point, grailed is unresponsive, usually sending replies around 4am EST and they only do email communication. They have known the seller sold me fakes for over a month and they are still allowing them to continue selling on the platform.
Review by Nate gilgeous on Grailed – Buy & Sell Fashion.