An additional feature suggestion – Amtrak Review

I couldn't upgrade my seat from coach to business on the app. So I called and waited 2 hours. By the time I reached someone they said because I was on the train it wouldn't work so I should talk to the train conductor but the train conductor said to call an agent. All to say, 2-3 hours wasted when I could have just easily upgraded and pay more for a better seat on the app for like 2 minutes of my time.
Review by Katherine Puntiel on Amtrak.