Sketchy cancellation. Free trial turned into 5 months of charges – eFax App–Send Fax from iPhone Review

Wish I could rate it lower. Signed up for a free trial in July through the App Store to try the service out. Sent one fax and cancelled through App Store. 5 months later I see charges on my account for the months after cancellation in one lump sum. Contacted customer service and was told no record of my cancellation is on file. Explained situation to the rep and was told I and the App Store cancellation didn’t close my account and I needed to call because I signed up directly with EFax (which I DID NOT). After being told I wouldn’t be refunded because i needed to wait on a call review I told the rep i felt like I was getting the run around and was told that they’re in a busy call center and don’t have time to stay on the line. When I asked to speak to a supervisor I was turned down and told I’d be contacted when they had time. I’d never recommend this service to anyone. Still no response and already wrote a complaint to BBB.
Review by Renzo25 on eFax App–Send Fax from iPhone.