Worst customer service and service period – ParkMobile: Park. Pay. Go. Review

After spending my time to download the app, upload my information, and then finally paying to park I received a citation! Now I need to contest it. This app is useless and the customer service chat bot representative blamed me for not accurately supplying my information. Which I DID. He refused to apologize once I pointed out his incompetency and then I have to download the proof of payment and contest the citation. Whomever is in bed with the city of Berkeley officials to get this casino game to bring even more money into their pockets should be ashamed. I don’t live here so I can’t vote here but if you do, please give this service provider the boot and whomever the elected official is as well to rip off honest people of their time and money. Train your parking enforcement officials to know how to work the technology or get technology that is actually in service to the people you are elected to help. Driving back home now and sending you farewell wishes. Deleting the app and deeply grateful I don’t live in the east bay to put up with this again.
Review by Susan Topf on ParkMobile: Park. Pay. Go..