Keypad does not work – Verizon My Numbers Review

I subscribed to get a new phone number for $15/month and in order to use it I needed to get the numbers app. After downloading and setting up, it seemed like the app worked fine. Until I needed to take a call and use the keypad. Any keypad presses (short or long) do not work no matter what I do. As a result, I cannot let people into my building which defeats the purpose of me using this service. While I am able to go let people in when I receive calls, not everyone who runs into this bug can, and this bug needs to be fixed ASAP. I have reported the bug through the app as well, but am posting here for visibility. To reproduce: 1. Call a numbers number. 2. Press any key on the keypad. Expected: key press is heard on the other line. Actual: key press is not heard at all. This was reproduced on iOS 14 and iOS 15.2 using an iPhone 12 Pro and the latest version of the numbers app as of 2021-12-26.
Review by bigsteve327 on Verizon My Numbers.