Lost shipments and lack of status updates — Christmas has to wait I guess – Chatbooks Family Photo Albums Review

I wanted to love this service. The app is easy to use and the quality seems “premium” (it ended up being far from it). Ordered an album on 12/10. It was due to arrive in 12/20 — even got a notification. Got stuck in “label created”. On 12/20 I asked them to reprint and expedite the shipping — now it’s stuck in “printing” with a delivery date projected for next year. I don’t know what’s going on behind the scenes here — and I guess that’s the main issue. I wish it updated the status. Why is the shipment stuck? Why is the printing stuck? There’s a ton of services out there that do this — I guess I’ll stick to one of their competitors from now on. :(
Review by Lxelxelxe on Chatbooks Family Photo Albums.