Great game, but sadly, an unfair one – Match Masters ‎- PvP Match 3 Review

More than half of the reviews reference the ongoing cheating that occurs whereby your opponent hacks the game, and as a result they have no time limit and their turns end only when they are out of moves. I’ve reported this to support and have even provided websites and YouTube videos of cheaters illustrating how they hack the system. And the response from matchmasters is always the same: that it’s a technical issue and no player has a time advantage. Clearly they don’t even bother investigating or they are in complete denial. The response to most reviews is contact support but what’s the point when they close your ticket claiming a productive conversation can’t be had and they are the ones making it productive by not engaging in a 2 way discussion. They want you to accept their explanation like a foolish robot and just go back to spending more money on their app like nothing is wrong. There’s a reason thousands of reviewers are mentioning the same issue - we aren’t all dumb so stop treating us like we are. Great game but bad customer support and service, regarding this issue at least. If they would address this issue I would give it 5 stars but they need to respect the voice of paying customers in order to earn that. They are driven by the need to make more money - that’s their first priority, open your eyes matchmasters.
Review by JustWantFairness on Match Masters ‎- PvP Match 3.