You like problems? Nanoleaf has problems. Come get em – Nanoleaf Smarter Series Review

I am about $1500 deep in canvas panels. Initially, I was very excited about nanoleaf…. A month in, I started wondering if I was crazy or stupid or why, exactly, this system is the only one in my smart home that is constantly losing connectivity, whether I try to use HomeKit, Alexa, or google. The hardware also has issues, with one square deciding randomly not to sync with all the rest. Well, after some research, I came to find out that nanoleaf is basically in the business of torturing their customers. Check out Reddit or any number of comment sections & discussion boards. They know they have huge hardware problems - that their controllers fail or “brick” themselves with alarming frequency, that hardly anyone can maintain a consistent connection via thread, Wi-Fi, Bluetooth, or what have you, that their servers are so bogged down at peak times that they are effectively nonfunctional. Nonetheless, if you have the misfortune of trying to deal with customer support, it’s the same story over & over: They will act like they are aware of no issues whatsoever. They will send you through a kafkaesque process of doing “hard resets” & “soft resets” over & over, forcing you to have someone film you doing this so you can upload it on YouTube for them to watch (they don’t have a system for you to send this video to them independently), after which they will often ask you to do it again (and film it again). Eventually, after you’ve lost many hours of your life to these performances & streams of communication, they will likely admit that… Yes, the problem was nanoleaf all along. Then they might send you a replacement piece of hardware. Lucky you, you still get to have hours sucked out of your life by their awful software & servers.
Review by maxicurls on Nanoleaf Smarter Series.