Nonintuitive app / bad support – Nanoleaf Smarter Series Review

I spent a couple of hours with tech support via chatting to try to find out simple items such as how to create and save a custom color for lighting (a19 bulbs). The app is not intuitive for such simple tasks. Except using the app occasionally to update the firmware, I will delete it and use the iOS Home app / HomeKit alone to run the nice Nanoleaf lights. The tech support experience for this app left me beyond frustrated - the worst tech support I can remember. When I asked for written or video instructions on setting up a light scene and also on how to save a color, he sent me a link to a video for which he stated “Here is a video although it is a bit outdated”. First, it was not relevant to the current version of the app. It was so outdated that a year ago, a commenter stated the video should be deleted due to it being outdated. I am incredulous that there are no written instructions for the app/product. Yes there are current videos for this app, but they lack some important details and are unclear in areas such as using a threading device other than Google’s (the video seemed to imply that the HomePod mini would not work, which I don’t believe is correct). I recommend using only iOS Home app for the a19 Nanoleaf lights.
Review by ja@mac on Nanoleaf Smarter Series.