Don’t Expect Help from Customer Service – FINAL FANTASY BRAVE EXVIUS Review

Make sure you save/write down your Player ID or Inquiry ID. I’ve played this game since 2018 and spent a lot of money on my account. I took some time away from Electronics and just deleted everything. Now that I came back, I realized that my account was linked to the FB I don’t have anymore. Under their “Help Tab” they say they can find it using several ways. Since I didn’t have my player ID I gave them as much of the information as I could. I even gave them transaction dates with amount and Order ID, which is something they literally ask for under the “help” section. Yeah…forget it…once you start talking to someone EVERYTHING on that tab gets thrown out and the only thing that matters to them is the player ID or Inquiry ID. You can have EVERYTHING they ask for but your Player ID and even give them specific transactions that you’d think would be linked to and identify the profile, but nope! They don’t care about all that, it gets ignored and ends up being about player ID. What’s the point of giving requirements if they don’t matter anyway? Maybe change the response to the “help” tab section for account recovery into “you want to come back? Well if you don’t have your player ID or Inquiry ID, we can’t help you”. There is literally no point in putting your “requirements” for the retrieval if you don’t care about actually using it.
Review by SSGRedReaper on FINAL FANTASY BRAVE EXVIUS.