App computations and price processing need improvement – Publix Delivery & Curbside Review

I’m actually looking forward to going back to grocery shopping myself after the experiences I’ve had with this app. It’s disappointing that the prices on my receipts don’t match the prices on the app, especially for BOGO sales. For one order I placed, the app registered the BOGO sale for my choices, but the shopper notified me the second flavor I ordered was out of stock. So I asked for the same flavor as the first one, specifically to take advantage of the BOGO sale. My receipt notes one as a replacement, and not only did I get charged full prices for both items… but I was *also* charged two *different* prices for the same exact item. (One was 20¢ more.) Not sure if there’s a price markup for replacements that’s noted somewhere in the fine print or not... In a separate instance, the shopper either completely disregarded the quantity I ordered (2 to take advantage of another BOGO sale) or there simply wasn’t another one to buy and the shopper didn’t bother to tell me so. The shopper checked out before I could review and approve all adjustments made to my order, even though I’d been responsive/approving order adjustments as the notifications came in. Maybe a potential solution is having real time stock at the selected store incorporated somehow to mitigate the potential for item replacements? Last point of frustration I’ll mention is the discrepancy in time displayed for delivery while shopping is different for actual delivery estimates at check out. I get things change, but it has a symbol that looks like the free shipping symbol to me, only to find out that I have to pay for priority shipping (despite the marketing of free delivery) if I want to get an estimated delivery time that’s still later than the advertised time when I added the last item to my cart just before clicking “check out.” Positives are it’s convenient if/when you don’t have time to go to the store yourself. The higher prices for items makes sense since someone else is performing the service of actually going to the grocery store for you. I think the hiccups with the not getting the advertised sales kind of undermined the appeal of having someone else do a grocery run for me.
Review by PEW PEW CHEWBACCA on Publix Delivery & Curbside.