My conversation with Bell today 12-22-21 – Your Texas Benefits Review

I spoke with an agent today named Bell. I have to say that was probably the best customer service oriented phone call I have ever had in my entire 47 years of existence. Not only was she was the sweetest person I’ve ever had the pleasure of talking to but she was patient with me and very informative of her position with thhs. She took time to wait while I scattered thru my documents that I had written down in previous conversations but she also explained why I was having to do the things she was asking and things that were required to get me the best end result. She would not hang up with me until she had all the information needed so my case would go thru quickly and I would be qualified for emergency food stamps. I felt like due to my current situation that I was the epitome of someone that would qualify. So with all of that being said, she was extremely helpful and most of all patient with me. Which is exactly what I needed today. She wished me a happy late birthday and that made my day more than actually getting the stamps. So I just want to say thank you for having her as part of your team. She is absolutely an asset that anybody in this type of industry would be Lucky to have. Merry Christmas and again thank you.
Review by PuC lovers friend on Your Texas Benefits.