If your event is cancelled, dont count getting your money back for a long time (if at all). – StubHub: Event Tickets Review

If the event is cancelled, they will say you can get a cash refund. However, the refund wont come for a ling time if at all. You can count them playing games with you as well. They drag their feet for as long as possible hoping to encourage people to never ask for refund. Contacting customer service doesn't accomplish anything either. They will simply give you the round around and say its processing. If dont mind having to wait a lifetime to get your money back. Stubhub is for you.
Review by very annoyed fan on StubHub: Event Tickets.