Buggy Game/Terrible Customer Service – FINAL FANTASY BRAVE EXVIUS Review

Downloaded the game yesterday, was super excited to waste Lapis (gems for draw) at a chance to obtain Cloud and as soon as i click the banner for the beginners NV Draw, the game rewards me with a different character set from another draw.. I contact customer service and they bluntly responded “please be more mindful of where you click” when the two bottom draws were PAID DRAWS (one for 24.99$, the other for 14.99$) Bottom line… i wasted 5000 lapis, didn’t get any of the characters i wanted since the draw got bugged and was told that it was my fault. Just deleted the game and even though the mechanics are fun, i would never support a company whose values are based of assumptions and lack of empathy. Save yourself the trouble and download Fire Emblem.
Review by VoiceVox on FINAL FANTASY BRAVE EXVIUS.