Awful – lastminute.com - Travel Deals Review

We lost 2300€ because we made the decision to use this agency. We bought the flight as “modifiable” under certain conditions. Unfortunately due to Covid restrictions we needed to postpone. After one week of calls to agents (some were rude and unhelpful), they would send a generic email saying the dates requested are not valid. The airline confirmed to us the dates are valid but it has to be done through the agency. But the agency completely refused to help us and we couldn’t get a refund or modification. Awful mistake.
Review by Noha16 on lastminute.com - Travel Deals.