Almost NO Lounges – Priority Pass™ Review

So disappointed. I was totally misled. I purchased my American Express card, and one of the primary reasons I was willing to pay the annual fee is because it came with Priority Pass. Sold on AMEX website as: “ wherever your travel takes you, enjoy access to over 1000 lounges in over 120 countries when you enroll in your complementary Priority Pass select membership that comes with your card. This allows you to relax before or in between flights. You can enjoy snacks, drinks and Internet access in a quiet comfortable location.” The person on phone said it is actually over 1300 lounges now. Now I that I am a Priority Pass member, I looked up what lounges were available at four of the largest airports in the world here in the US that I travel through often: 1) LAX-Los Angeles. None 2) DFW-Dallas. Only one in Terminal D and you can only enter it 3 hours before your flight, so a 2 hour stay so time to get to your flight to board in another Terminal. If you have a 5 hour layover, you can’t go in. 3)EWR-Newark Int’l. Only one in Terminal B, and you must be flying out of terminal B to use it. That limits you to JetBlue, allegiant air, spirit, Delta, and Int’l United Airlines flights only. If you fly United or American no go. None in Terminal A. Also only open from 1:30 pm -8 or 9:30 pm 4) ORD-Chicago O’Hare Int’l. Only in International Terminal 5 and must be flyingOut of that terminal to use it. Open from 1 to 9 PM only. I called the Priority PassCustomer service number just to be sure I wasn’t misreading, or misusing the app. I Wes correct. Shame on American Express. Misleading customers destroys trust and Brand Utilization. Bye bye AMEX.
Review by Eyerysh on Priority Pass™.