Excellent AND terrible – TouchNote Custom Cards & Gifts Review

There’s no denying the service that they provide is really cool. But the membership model is offputting. I got the app, got a year subscription and wound up never using it after my first time. Then when I went to cancel the whole process was awful. You have to do it from their website not the app. When you go to do the process the interface is designed to discourage you from doing it. For example the button to cancel your unsubscribe is the default, and the one to submit it is colored to look like a cancel button. During the unsubscribe process they try to pitch you a discount on continuing service. As if all this is not bad enough they then make you type confirm twice uppercase letters. I don’t care how good the app and the services are, being treated like this has made me never want to be their customer again.
Review by Scrabble fan on TouchNote Custom Cards & Gifts.