Horrible policies, horrible customer support – Brilliant: Learn interactively Review

I let my son try this to help with math and science. He used the free version for a while, but maxed out the free courses. I decided to go ahead and subscribe when I saw a coupon code for 20% off. I don’t like the forced year subscription, but it seemed valuable to my kid, so I decided to give it a year. Started the free trial and he really liked the content. My other son wanted to try too, so I thought we’d go for a family plan for the three of us- first they won’t honor the coupon for group accounts- frustrating but the price of 3 is less than three individuals at 20% off - fine. Tried to upgrade my purchase to the group subscription, nope, you can’t add users to make the group and if you make the group, you can’t have one of the accounts be an existing premium member- seriously!? You have to cancel the existing account (only an option during the free trial which luckily I still was) but once it’s canceled you can’t purchase the group account until the free trial would have been over. So thankfully they gave me all this time to re-think my purchase, read a few reviews and see that their support is still terrible after paying, content is limited so the value doesn’t last the year and change my mind about giving them my money. I hate to disappoint my kids, but this seems like a terrible company.
Review by Audionews on Brilliant: Learn interactively.