User experience is a frustrating, time waster – SAP Concur Review

There are major issues w this app every step of the user experience (see list below) which is ludicrous considering concur has majority industry market share & majority of internet usage is mobile. 1. Majority of the time the app freezes & has to be restarted anytime btwn login to before the 1st expense or receipt upload can be saved. 2. Expensify feature NEVER works. 3. Uploading receipt image almost always freezes the app. 4. Can’t create attendee groups. Which means searching/adding attendees 1 by 1 which is excruciating. 5. Attendee search feature is a joke which means users have to recreate attendee entry. Then the app alerts you’ve created a duplicate. What a frustrating waste of time! 6. Can’t move expense entries to a different expense report. 7. Itemization process is the opposite of user friendly. 8. New feature that’s supposed to auto create expenses from uploaded receipts is a joke. It freezes a lot. Also auto selects category often incorrectly & only way to fix is delete the entire expense entry. What a waste of time.
Review by Dallas Rep on SAP Concur.