Abysmal customer service – Wag! - Dog Walkers & Sitters Review

Booked a 1hr walk, 2hrs before the scheduled time. Was assigned a walker that did not end up coming, he didn’t cancel the walk either. Long story short, walker did not ever arrive, my poor girl ended up peeing and pooping all over my carpet. I reached out to the walker that did not respond till way later. I tried reaching Wag support both chat or phone and couldn’t get a rep till the day after. Rep just credited me for the walk and offered their “sincerest sympathies”- that’s cool, but I have to pay $150 for a carpet cleaner to come and clean the mess. I don’t usually offer an alternative company in a review because it discredits the review so I won’t. But you can Google other app based dog walking services that will do a better job and taking care of their customers. I used to use Wag every day, not anymore. Spend your money with another service that cares about their customers. And any canned response they (may) potentially respond with on here is too little too late. I called customer service this morning and spent 30min on the phone and was offered nothing in return for the massive headache I have to deal with now all while heading to the airport after work. Thanks Wag, I’ll be sure to not recommend you to fellow dog owners.
Review by Md713 on Wag! - Dog Walkers & Sitters.